In a world where numerous technology solutions exist to solve business problems, often in very different ways, it’s never been more important to first take a step back and consider ‘What is the problem I am trying to solve?’ or ‘What is the opportunity I am trying to create?’.
Several technologies have emerged recently, specifically in the context of COVID-19 and many have a part to play in helping companies with compliance and the safeguarding of their employees.
It’s impossible to be an expert in every technology, but you can become an expert in managing change successfully and this requires a people-centred approach. Your employees will help give you a comprehensive picture of their needs and issues, so that these can be successfully addressed during the implementation process. Your people will then ultimately decide the success or failure with their trust or mistrust of any system.
Fortunately, there are proven ways in which you can reduce these risks and improve the likelihood of success.
The key stages in managing technology implementation projects are:
When you are considering the implementation of a new technology in your business, it’s essential to consider the benefits and impacts that this will have in an objective way.
The first questions that you should be asking your team should focus on understanding the benefits, impacts and capability, before even thinking about which specific solution to implement.
The next stage is to work through key ways of reducing project risk. Note that most of the suggestions below are centred on people rather than technology.
In order to identify the right solution for your company, it’s important to know how to search for providers, whether that is through internet research, supplier directories or word of mouth. Due to the number of providers available, this can be a difficult prospect.
Word of mouth
Source via consultant
When you identify suitable technology solutions and a shortlist of providers to meet your needs, it’s always advisable to ensure that that you ask the right questions of suppliers before contractually committing to them.
Who is responsible for cyber security in your organisation?
A typical answer may be CTO, IT Security Specialist or similar
Has your company achieved any cyber security standards or accreditations?
The answer could include Cyber Essentials Plus, ISO27001, NiST
How do you test your software/hardware/firmware for cyber security risks?
The answer should include penetration tests, ideally by a third party provider. (Look out for CREST accreditation). Build Reviews could be conducted for hardware.
Where will my data be stored and which data protection measures are in place?
You should be able to pinpoint data to a specific data centre and geographical location. Consider any legal implications of data stored outside the UK. The answer could include third part cloud storage providers and may mention intrusion detection and prevention or vulnerability scanning.
Who will have access to my data?
Ensure in any contract that no third parties have access to your data without your authorisations.
What will happen to my data if I decide to stop using your application?
Suppliers can continue to store your data and you should confirm if they plan to do this, for how long and why.
You may have a few questions once you’ve read through this section, or have some ideas you would like to talk through. Why don’t we have an initial chat about how your organisation can use technology to reduce the risks of COVID-19 in the workplace.
Business Development team
Digital Transformation Specialists team.
Tel: 0300 013 3385